At Larana Style Shop, we want you to love your romantic wardrobe additions as much as we love creating them. Should any item not meet your expectations, our returns process is designed to be as graceful as our signature puff-sleeve dresses.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original condition with tags attached
  • Unworn, unwashed, and free of any alterations
  • In original packaging with all protective coverings

Note: For hygiene reasons, we cannot accept returns on bodysuits, swimwear, or lingerie unless faulty. This policy reflects our commitment to quality while maintaining standards as impeccable as our wrinkle-resistant fabrics.

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of delivery with your order number and return request (see template below).
  2. Wait for Approval: Our customer care team will respond within 2 business days with return authorization and instructions.
  3. Package Your Item: Securely pack the item in its original packaging, including all tags and protective materials.
  4. Ship Your Return: Send the package to our return center at:
    Larana Style Shop Returns
    5119 Marla Dr
    Panama City, US 32404
  5. Track Your Return: We recommend using a trackable shipping service as we cannot be responsible for lost returns.

Refund Processing

Once we receive and inspect your return:

  • Refund Time: 5-7 business days to process after approval
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For exchanges (subject to availability):

  1. Follow the standard return process
  2. Include a note specifying your desired exchange item (style, size, and color)
  3. We’ll ship your new item once the return is received

If your exchange item is of higher value, we’ll invoice you for the difference. For lower value items, we’ll refund the difference.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Larana Style Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
– Product Name: [Name from your order] – Size: [Size] – Color: [Color] – Reason: [Please specify]

For exchanges, my preferred replacement item is:
[Product Name, Size, Color – if available]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name] [Your Email Address] [Your Order Number]

International Returns

For our global customers (excluding some Asian and remote areas):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund with the same care we apply to our exclusive designs.

For any questions about our returns policy, our customer care team is as attentive as our design details. Contact us at [email protected].